Returns & Exchanges

At Blue Tokai Coffee Roasters, we strive to ensure every brew meets our quality standards; however, due to the perishable nature of coffee, we handle returns on a case-by-case basis to ensure customer satisfaction. If you receive a damaged product or the wrong roast, please reach out to our support team within 48 hours of delivery.

1

Initiate Request

Contact our brewing support team via email or our website portal within 48 hours of receiving your order, providing your order number and clear photos of the item.

2

Quality Review

Our roasting experts will review your claim to verify issues related to packaging integrity, roast profile errors, or transit damage.

3

Approval & Pickup

Once your request is approved, we will arrange for a reverse pickup of the incorrect or damaged items at no additional cost to you.

4

Resolution

After the returned items reach our facility, we will immediately process a fresh replacement shipment or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing